Support
Pack prices not
looking right?
Email us and a person who knows the app will answer. We're a small Australian team and we read our own support email.
Email us
We reply to every email within two business days, Australian Eastern Time.
Something urgent?
Email us with “urgent” in the subject
If checkout is charging the wrong amount, that jumps the queue and we look at it first.
What to tell us
You don't need to diagnose anything. But if you can include these, we can usually find the problem without going back and forth:
- Your Shopify store address: the
.myshopify.comone. - Which product it's about. The product name is fine.
- What you expected, and what you saw instead. For example: “7 in the cart should get the 6-pack price plus one single, but checkout shows seven singles”.
- A screenshot of what you're seeing, if you can.
Common questions
A few things people ask. If yours isn't here, just email.
How do I set up pack pricing?
Open the app in your Shopify admin and use Set up pack pricing on its home page. That creates the pack pricing discount and turns on the storefront pack-price display. You only need to do it once.
Where do I enter pack sizes and prices?
On the app's Pack tiers page. Pick a product, then add a row for each pack size with its price. You don't need a row for a single: a single item is always your product's own price. Changes save through the Save bar at the top of your Shopify admin.
Pack prices aren't showing on my product page.
The price table is a theme app block, and the app cannot add it for you. In your Shopify admin, go to Online Store, Themes, Customize, open your product page template, and add the Pack pricing block. Your theme needs to support app blocks, and pack pricing must be live: the app's home page says whether it is.
Where does the pack pricing discount apply?
Shopify applies it at checkout according to the discount's own settings in your Shopify admin, under Discounts. The app's home page shows whether pack pricing is live.
The discount isn't applying at checkout.
Check the app's home page first: it says whether pack pricing is live and what to do if it isn't. If it says live and checkout still disagrees, email us the product and the quantity and we'll take a look.
Can I stop using it?
Yes. Uninstall the app from your Shopify admin at any time. Your pack tiers stay in your store; see our privacy policy for the details.
Still stuck?
Send us whatever you've got, even if it's just “something looks wrong”. We'd rather hear early.